GRIPS – Added Value
Information as a Strategic Resource
Information security, Industry 4.0, big data, cognitive computing, internet of things, content strategy, customer experience – these buzzwords all have one thing in common: they value information as a strategic resource. Their common slogan might be: “Information is the new oil.”
Data and information – like oil – must be efficiently and sustainably used but also safely processed in order to form the basis for future growth and create opportunities for new business models – for both physical and virtual products.
Compared to oil, data resources are much easier to harness: their deposits are found not on the high seas or in faraway deserts, but right in front of you – inside your company.
In order to manage information strategically, we must answer two key questions:
- How can we obtain information easily, enhance it with intelligence, manage it centrally and use it in many different ways?
- How can we protect and refine corporate knowledge as our most important asset and use it to create new business models?
Smarter information with GRIPS
Many well-known companies that want to stay ahead of the global competition with innovative products have reoriented their information strategies. They have used GRIPS (Global Real Time Information Processing Solution) as a cross-language networked information platform from which to generate smarter and smarter information products with less effort – for all markets and channels, situation-appropriate and personalized.
They determine both the experience and information needs of users through dynamic feedback processes and integrate them in real time into their communication channels.
Collecting future-ready information collaboratively
GRIPS retrieves information collaboratively as it is created from all available sources – from R & D to user feedback.
The information is recorded and stored use-neutrally, i.e., independent of its specific use. This allows the company to utilize the information effortlessly for all possible (and previously unimagined) channels and publications.
GRIPS supports cross-departmental and cross-border collaboration through distinct content-based areas of responsibility (content governance) and multilingual, geographically distributed content creation.
End customer benefits
- Fast, consistent, two-way information flows
- Continuous improvement of information and organizational learning through dynamic feedback about the company from end users
- Personalized, variant-specific and situation-specific communication on all channels and media
- Demand-driven compilation of required materials, tools and consumables
- Incorporation of user and service information into the final product
After sales/customer service benefits
- Higher after sales efficiency through faster troubleshooting, repair and maintenance
- Lower service costs through custom application- and usage-based dynamic maintenance plans
- Accelerated and simplified troubleshooting through situationally generated diagnostic steps and targeted troubleshooting information
- Improved relevance and quality of service information through feedback collected from technicians, partners and customers
Product development & production benefits
- Information on specifications, technical data, materials, etc., is recorded only once and then reused as often as needed
- 3D models from the development team and technical drawings based on these models can be reused to provide meaningful user and service information
- Program text and user interface elements are centrally defined, managed and translated and are available for both software development and documentation
- Development and production changes are automatically updated in the information database
Benefits for your business
- Sustainable corporate information governance guaranteed
- Higher productivity in gathering information through maximum reuse
- Secure investment through ease of integration in industrial processes and IT infrastructure
- Flexible standard solution with industry- and company-specific configurability through semantic content engineering
- Supports all relevant exchange and documentation standards such as DITA, ASD S1000D, ATA and other
- No migration costs for future media, IT technologies and working practices